Conditions of Use & Privacy Policy

Disclaimer
My pets wardrobe endeavours to ensure that information appearing in this site is correct at the time of collation, but accepts no responsibility for any mistakes, inaccuracies or mis-descriptions, whether by inclusion or omission and whether negligent or otherwise. Prices, details and services shown are subject to change without notice, and My Pets Wardrobe accepts no responsibility for any such changes.

My Pets Wardrobe will in no way be held liable for any damage, whether that be direct, indirect, incidental, or otherwise, resulting from the use of any products sold or otherwise obtained from My Pets Wardrobe. My Pets Wardrobe will also not be held liable for any loss in earnings, inability to replace product, changes to specification to products by manufacturers, or other product alterations either known or unknown to My Pets Wardrobe.

Sizes
We encourage you read all relevant product descriptions, size charts, and always measure your pet accurately before you make a purchase. Please do not assume your pet is the same size in every product, always look at the size chart we provide for each individual product. My Pets Wardrobe stock products from differing Designers and Manufacturers who all have their own sizing scale. There is no such thing as a standard size.  If you are buying a gift, ask the pet owners their sizes (neck, chest, length). Puppies will outgrow clothing and all pet apparel, so please take this into consideration prior to making a purchase. We cannot accommodate growth if you receive an item and the dog has outgrown the size you ordered so take this into consideration prior to the order if your dog is a growing puppy.

All sizes on this site serve as an indication only, PLEASE measure your dog before you order. We have created a page dedicated to tips, tricks and guidelines for measuring your pet, so please click here for this very useful guide to measuring your dog correctly.

Postage and Handling

The price of postage and handling is not included in the display price, but will be added onto the total. Discounts may apply if more than one item is purchased at one time. Should your items be returned to us as a result of incorrect or incomplete address details from you, you will have to pay the postage fee again to have your items delivered. Please ensure that you enter the correct details.

My Pets Wardrobe uses Australia Post for shipping all of our orders. Orders are generally dispatched within 1-2 working days of receipt, sometimes even same day. Express orders are processed and dispatched on the same day as the order is made.

Once you place an order, it make take anywhere from 1-5 business days of transit time for orders shipped in Australia, depending on ship to address and the shipping method you select during checkout. We are located in Queensland, just north of Brisbane so shipments made may take a little longer than others depending on your location.

Once we hand a package to our mail couriers, we have no control over delivery times, dates, or any delays that may occur. Therefore we are not liable for any delayed packages. We cannot guarantee postage times at any time. We can only estimate based on the information provided to us by Australia Post. Please see our Shipping & Returns Policy for further information.

Payment Information
My Pets Wardrobe endeavours to provide a wide range of payment options to make your shopping experience that little bit easier! Please feel free to email us at if you are unsure about any of the payment options listed below.

1. CREDIT CARD / Paypal 

Paypal, Credit Card - via Paypal, Bank Deposit - via Paypal.

Our online shopping cart facility is integrated with Paypal to allow easy online credit card payments. When you choose to purchase your goods on our website you will be transferred to an SSL encrypted checkout hosted by Paypal. The SSL encryption ensures that your credit card and banking details are completely safe. In fact, by paying through Paypal, you ensure that My Pets Wardrobe never has access to your credit card and banking details at any stage. You do not have to sign up for Paypal when purchasing goods from My Pets Wardrobe. When proceeding through the checkout process simply click on the "If you do not currently have a Paypal account, Click Here" Button and you will be able to proceed without signing up. There is literally hundreds of Gateways available, but Paypal is the safest and one that everyone knows and trusts. Millions of people already have an account with Paypal.

2. Cheque
All cheques should be made out to "My Pets Wardrobe" and sent to "P.O.  Box 171, Morayfield , Queensland, 4506" along with your order details and contact details. Goods will be shipped once the cheque has cleared.

3. Money Order
We accept Australia Post Money Orders. Simply send the Money Order to “P.O.  Box 171, Morayfield, Queensland, 4506" along with your order details and contact details. Goods will be shipped once the payment has been cleared.

4. Direct Transfer

Name: My Pets Wardrobe

Bank: COMMONWEALTH BANK

BSB: 064 467

Account Number: 1022 4566

Please contact us via email to or by phone to arrange payment by direct deposit.  For internet banking or direct deposit payment, please provide your last name as reference so we can identify your payment. As soon as funds are cleared we will ship the goods (Please note it can take up to 48 hours for your payment to show in our bank account depending on where your bank).

Typing Errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, My Pets Wardrobe shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. My Pets Wardrobe shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Legal Information
Use of this web site and the sale of products are governed by the laws of Queensland and Australia. By using this website or purchasing products from My Pets Wardrobe you submit to the laws of Queensland and Australia and agree that any dispute will be determined in accordance with and by the courts of Queensland and Australia. Your use of this website and the purchase of products are governed by these terms of service and our terms and conditions. We accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement. It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the laws where you live. We make no representation or warranty in this regard. All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase is your responsibility. Prices are subject to change without notice.

If a parcel is lost in International mail a search has to be conducted by the international postal services - before the International postal service considers compensation. We recommend insurance for international parcels as we can't compensate for parcels lost in international mail and not insured.

By ordering off this website the user agrees to these terms and conditions

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from a link positioned on the homepage of this internet website.

The information that is collected

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Email address
• Address
• Feedback

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Name
• Address

The way the information is utilized

The information you provide about yourself when placing an order is needed to complete your order. The information is used to verify your identity. We use the information to process and ship your order. We use the information to track your order when needed. We do not share this information with outside parties except to delivery service companies, credit card processing agencies and banks, and other companies as required or allowed by law. The information may be shared with firms including accountants, lawyers, government agencies and other parties as may be required or allowed by law. The information may be used by leased personnel or seasonal staffing companies and their personnel to process your order. The information may be used by contracted warehouses and freight lines necessary to fulfil your order in a timely manner.

We use the information you provide about someone else when placing an order to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent as described above.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose except to provide you with information we feel would be of interest to you and are shared with other parties, including internet companies which are necessary to use in order to transmit e-mails, to send you this information.

Finally, we never use or share the personally identifiable information provided to us online in ways related or unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such uses.

Authenticated login
Logging in to place orders brings you to a password-protected area where your details are kept.

Secure connection when entering sensitive information
The placement of orders uses industry standard 128-bit SSL (secure socket layer) to protect all transactions until you confirm the order. This means that information such as credit card details are encrypted so that the shop owner alone can decode them.

Secure storage of information
Once confirmed, order information is stored and encrypted at a much higher level to make it hack-proof. When sent to the owner, the information remains encrypted in such a manner that only the shop owner can decrypt it.

How you can access or correct information
You can access all your personally identifiable information that we collect online and maintain by saving your email confirmations and/or writing to us. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

Privacy notice revisions

To be able to continue to protect your privacy and to conform to changing generally accepted practices we reserve the right to change this privacy notice. We may need to change our notice to comply with future government regulations which are constantly changing as the internet evolves.

Questions? Please don't hesitate to contact us via e-mail at info@mypetswardrobe.com.au.

We are here to help you!